Orders ship within 2 business days. This allows us 1 business day for processing. All orders ship from Dryden, Ontario, Canada. Shipping times vary, 4-6 days in regional Canada and an additional 4-6 days for rural regions. Please refer to your tracking number provided in your shipping confirmation email.
Please refer to your tracking number provided in your shipping confirmation email. If you did not receive one please email us at email@example.com with your order number and we will be happy to provide you with one.
Yes we do. Within 15 days of receipt only. Email us with the reason you wish to return the item(s). We will review your request and once it's been approved, instructions will be emailed to you on how to return your item via Canada Post. The customer is responsible for all shipping costs. Our email is firstname.lastname@example.org
- Shipping charges are not refundable.
- Customer is responsible for shipping fees incurred in the refund process.
- Damaged items cannot be returned.
- Casually Hip tickets must be attached, accompanied by the original receipt or packing slip.
Usually within 24 hours. Once an item has been processed and shipped it is NOT possible. If you still choose to return the item once received, you are responsibe for all shipping costs that may occure. Please email us right away and we will do our best to accommodate you.
We are terribly sorry. We do our best to ensure all orders are correct and that there are no defects but sometimes we make mistakes. We hate making mistakes, so if you do receive the wrong item or defective merchandise please email us at email@example.com right away with your order number and all applicable information. We will either replace the item or provide you with a full refund.
If you live by our physical store in Dryden, Ontario you can bring your items in to either return or exchange them as long as the tags are still attached and you bring in your invoice. All items except for swimwear and intimates can be returned.
We value your security and privacy with all online transactions. We use Secure Sockets Layer (“SSL”) technology to protect the security of your credit card information as it is transmitted to us. Our certificates are registered through Shopify.
SSL is the industry standard for secure commerce transactions. It prevents your personal information from being read by someone else as it travels across the Internet. All of your personal information is encrypted, including credit card number, name and address.
All refunds are issued back to the original form of payment. Refunds should appear on your account in 5-7 business days after processing. If your refund does not show on your account balance within this time after we notify you it has gone through, please contact your financial institution for more information.
We do not retain your credit card number or any personal information following authorization by the financial institution issuing the credit card. We do retain the authorization number for the transaction in case you wish to return the purchase.
Yes, we do install small packets of information on your computer temporarily. Cookies are used by us to streamline and enhance your ordering experience. In order to use our online store, you must have cookies enabled at all times.
Yes! We are on Instagram, Snapchat, Twitter and Facebook, and we love interacting with our customers. If you have a direct question/concern regarding online shopping please contact us through our email firstname.lastname@example.org as we will be able assist you more efficiently.