FAQs

Small Standard Shipping

$0.00 – $99.00 = $14.00

Medium Standard Shipping

$100.00 – $199.00 = $16.00

Large Standard Shipping

$200.00 – $249.00 = $18.00

Free Shipping

$250.00 and up

Orders ship within 2 business days. This allows us 1 business day for processing. All orders ship from Dryden, Ontario, Canada. Shipping times vary, 4-6 days in regional Canada and an additional 4-6 days for rural regions. Please refer to your tracking number provided in your shipping confirmation email.

All orders ship via Canada Post Ground shipping.

 Please refer to your tracking number provided in your shipping confirmation email. If you did not receive one please email us at caship@drytel.net with your order number and we will be happy to provide you with one.

Yes we do. Within 15 days of receipt only.  Email us with the reason you wish to return the item(s). We will review your request and once it's been approved, instructions will be emailed to you on how to return your item via Canada Post. The customer is responsible for all shipping costs. Our email is caship@drytel.net

- Shipping charges are not refundable.

- Customer is responsible for shipping fees incurred in the refund process.

- Damaged items cannot be returned.

- Casually Hip tickets must be attached, accompanied by the original receipt or packing slip.

We are terribly sorry. We do our best to ensure all orders are correct and that there are no defects but sometimes we make mistakes. We hate making mistakes, so if you do receive the wrong item or defective merchandise please email us at caship@drytel.net right away with your order number and all applicable information. We will either replace the item or provide you with a full refund.

If you live by our physical store in Dryden, Ontario you can bring your items in to either return or exchange them as long as the tags are still attached and you bring in your invoice. All items except for swimwear and intimates can be returned.

Casually Hip accepts MasterCard, Visa, American Express and PayPal for payment of purchases made through this Site. The cardholder must be the person who places the order.

All prices quoted are payable in Canadian Dollars. Taxes and shipping are extra depending on the delivery address and are displayed during check-out and in the Order Confirmation 

We value your security and privacy with all online transactions. We use Secure Sockets Layer (“SSL”) technology to protect the security of your credit card information as it is transmitted to us. Our certificates are registered through Shopify.

SSL is the industry standard for secure commerce transactions. It prevents your personal information from being read by someone else as it travels across the Internet. All of your personal information is encrypted, including credit card number, name and address. 

We do not offer Ontario First Nations Point-of-Sale Exemptions through our online store because we are unable to verify eligibility. 

All refunds are issued back to the original form of payment. Refunds should appear on your account in 5-7 business days after processing. If your refund does not show on your account balance within this time after we notify you it has gone through, please contact your financial institution for more information.

We do not retain your credit card number or any personal information following authorization by the financial institution issuing the credit card. We do retain the authorization number for the transaction in case you wish to return the purchase.

No. We will NOT share your personal information with any third parties. If you have signed up for our newsletter you will receive an occasional email from us and ONLY us.

Yes, we do install small packets of information on your computer temporarily. Cookies are used by us to streamline and enhance your ordering experience. In order to use our online store, you must have cookies enabled at all times.

 We’re sorry that for whatever reason you no longer wish to receive our emails! You can opt out at instantly, any time by clicking the unsubscribe button located at the bottom of all email newsletters.

If you would like additional information or have questions, please contact Casually Hip by email at caship@drytel.net

Our mailing address: Casually Hip, 38 King Street,  Dryden ON, P8N 1B3

Yes! We are on Instagram, Snapchat, Twitter and Facebook, and we love interacting with our customers. If you have a direct question/concern regarding online shopping please contact us through our email caship@drytel.net as we will be able assist you more efficiently. 

Website Design by Dawn Archibald at Twenty Second Designs